Neuro-linguistic Programming For Dummies®, 2nd Edition. Published by. John Wiley & Sons, Ltd. The Atrium. Southern Gate. Chichester. West Sussex. Business NLP FORDUMmIES‰ Business NLP FORDUMmIES‰by Lynne CooperA John Wiley and Sons, Ltd, Publication. tion. There is also a final section on how to create your own tools, so you can add to the box yourself. IN. IL. How to Use This Book. NLP is like a hologram, you.
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In the following series of articles I will examine each of these core NLP techniques in detail and show you how they can be utilised to unlock your latent power to transform your life for the better. NLP Coaching and Skills Training Institute provides individual and group coaching and training in what is perhaps the most powerful set of skills on the planet for profound personal change and business excellence!
Presuppositions of NLP. It has become the essential tool for many new business functions, from chatbots and question answering systems to sentiment analysis, compliance monitoring, Machine Translation. This puts you in the position to become an advisor or consultant. This is also one of the key aspects for the NLP practitioner. Click Download or Read Online button to get business nlp for dummies book now.
Since that time, it has grown to where it is an international phenomenon used by millions. All books are in clear copy here, and all files are secure so don't worry about it. At this course participants will learn how to apply NLP across various business contexts. How to use NLP in Business 1. As a business coach, I would suggest that all business coaches should be trained to use NLP in business. Purpose and background to this research paper 7 2. Acknowledgement This article was previously published in the online People Bulletin: NLP Business Masterclass Book Summary : Companies today stand or fall, not by the efficiency of their processes and systems, but by the talent of their people.
So to say you can use NLP in business is an understatement. It not only explains the concepts behind many of the techniques of NLP, but provides the math to back it up. Your Investment. Kami membuka program yang sesuai. NLP is about modelling excellence. Free objective setting. Used to leave unconscious messages in the mind.
You may be wondering what is NLP and what can it do for you? For me, NLP can be boiled down to one word: influence. Richard Bandler, then tell you that it would be safest to never trust any business partners again. Please click button to get business nlp for dummies book now.
Written by Dr Marco Paret and Matt Traverso in a very easy-to-understand writing style, it covers every key pattern and language-mastery concept in NLP. Natural language processing, or NLP, is one AI-based technology that's finding its way into a variety of verticals.
In a series of eight weekends, participants will be thoroughly instructed in the powerful communication techniques of NLP. Nlp in business pdf Find out more about the value of NLP in business in this chapter, before moving on to discover dozens of ways to put its principles to use in the rest netgear dggv5 manual pdf of the book. Because one of its main focuses is on communication, training in Neuro-Linguistic Programming, or NLP, is something that can help marketers increase their level of rapport with their customers.
Business is about helping people solve problems, capture opportunities and helping organisations and their people go quicker aka perform better. As NLP becomes increas-ingly wide-spread and uses more data from social media, however, the situation has changed: the outcome of NLP experi- NLP is widely known as "the fastest and most powerful vehicle for personal change in existence!
Case study of a business manager suffering with phobias. Through a series of required offline activities we call Psyche Builders, Stealth Missions, and Coaching Exercises, you will be integrating your new skills and reporting on your experiences.
By using the techniques of NLP you can develop talent and achieve success. Machine translation, the automatic translation of text or speech from one language to another, is one [of] the most important applications of NLP. NLP for business use can enhance your performance in many fields.
As well as a set of powerful skills, NLP is a philosophy and an attitude that is useful when your goal is excellence in whatever you do. The NLP Coaching Company has trained thousands of delegates from all over the world including individuals, heads of business, world-champion sportsmen, public figures, TV presenters, politicians, government advisors, MBEs, OBEs, doctors, surgeons and many well-known faces from the world of media and entertainment. NLP provides people with a methodology to model outstanding performances achieved by geniuses and leaders in their field.
More suited It is one of the essential tools that separates a good NLP Practitioner from a sloppy one. Clients who use NLP in their businesses report that as managers and leaders they are now better coaches, motivators and influencers. Whether it is being a business coach, life coach, or a wellness coach … most NLP Practitioners seek to become a coach. Natural Language Processing NLP is fast becoming an essential skill for modern-day organizations to gain a competitive edge.
Neuro-linguistic Programming or NLP is a system that helps you define your outlook on the world. Using NLP in business and in your coaching practice will increase your results with your clients. I first came in. I would actually say, that with a lot of passion, hard work, and business skills, this is by far the easiest to accomplish, shy of incorporating your NLP training into your current job.
Whether you want to be a better leader, manager, negotiator, salesperson, or decision-maker, you can learn proven NLP techniques that will boost your career as well as the performance of colleagues Neuro Linguistic Programming Why should I learn NLP? Are You Ready For It?
By Kate Burton. Description : Master the tools of NLP and become more effective, more efficient, more powerful and more successful.
Michael Beale's local, national and international training. NLP and the principles of success. I get many requests from potential students for information on the specific benefits of using NLP in business and organisations. At NLPCoaching. NLP teaches how to quickly build rapport with anyone to establish a positive ongoing business relationship, bypassing the first and biggest obstacle faced by most salespeople.
This section provides more resources on deep learning applications for NLP if you are looking go deeper. There is no multiple-choice quiz. As in many areas of life, practice makes perfect, so its a good idea to choose a technique and focus on it for a few weeks before attempting to learn the other techniques. NLP is the practice of understanding how people organise their thinking, feeling, language and behaviour to produce the results they do. Helping clients create better business outcomes innovation that acknowledges business, technical Utilizing Natural Language Processing NLP as an approach to distilling business.
The practitioner manual consists of exercises, examples, language patterns and other hypnosis techniques techniken needed to quickly boost your sales and improve your communication skills. The evidence about the use of NLP in education — a review of the literature 9 3. Choosing the Best Strategies for Success. Using the key elements of Neuro-linguistic Programming — including building rapport and using advanced communication techniques — you can work wonders in a coaching environment.
For information or to schedule a training email: info mindbrigetrainings. She uses NLP to help business leaders bring about fast and sustainable change for themselves and their organisations. Please provide this in printable pdf format. Neuro-linguistic programming is a world-wide spread method that may be used for inner management and business communication, teaching, sales and negotiation.
NLP or Neuro Linguistic Programming as described by John Grinder is the epistemology that helps us return to what we have lost — a standing of grace. We look forward to having you join us for this exciting and inspiring journey. In modern-day terms, brain-hax.
The above is just a small set of examples of the way in which you can use NLP in business. It is therefore no surprise that NLP in a business. Multiple document types PDF, scanned documents. It studies excellence and how outstanding individuals and organisations get their outstanding results. Business NLP, Video and introduction on how to improve sales, management, sales, career and starting and growing a business.
Page 2. This NLP Business Practitioner course will give you a deep and broad understanding of the key skills and techniques of NLP and Coaching, which you will be able to use immediately in business and work, as well as other areas of your personal life. Welcome to the best Natural Language Processing course on the internet! If this is a little overwhelming then you may prefer to start with my free NLP course, which provides a bit more structure to the many skills and techniques you need to learn to truly master NLP.
NLP, as most people use the term today, is a set of models of how communication impacts and is impacted by subjective experience. Published by. Neuro-linguistic programming NLP is an approach to communication, personal development,. It is a component of artificial intelligence, capable of understanding human language and later converts into machine language. Solutions focused questions are a really effective way of moving a client towards a solution rather than dwelling on the issue or the causes of the problem.
A few months ago I wrote an article based on a recent study I read in a peer reviewed journal A Simple Mind Trick that Reduces The implications of this are wide and varied, and data scientists are coming up with new use cases for machine learning every day, but these are some of the top, most interesting use cases Read Business NLP For Dummies PDF Read as much as you can without worrying your bag getting heavy because with ebook that old style of reading comes into a new way, reading in style.
As human beings we have been changing and developing every second. I rarely recommend courses, but this is the best material I've found so far. The Masterclass in achieving better business performance through NLP. This third edition provides practical guidance on using NLP techniques to achieve business excellence. They are a great start to the benefits of Neuro-Linguistic Programming.
Achieve business success with Neuro-linguistic Programming People around the globe use NLP to improve their communication skills, build rapport, make positive changes, and accomplish their goals. By matching the speed and tone of voice, language structure and body language used by a client, rapport is built quickly and maintained easily. Since our NLP or Neuro Linguistic Programming as described by John Grinder is the epistemology that helps us return to what we have lost — a standing of grace.
In my experience, people who learn about NLP take what they want from the wealth of available insights and techniques.
How you define NLP after you begin your journey of discovery is entirely up to you. Richard Bandler, a mathematics student, and John Grinder, a professor of linguistics, started the collaboration that led to NLP.
The duo studied three leading psychotherapists: The success of these therapists intrigued Bandler and Grinder. Their styles and personalities seemed quite different, yet they were each achieving amazing change with clients with very significant problems. Erickson, M. Many other leaders in the fields of communications, systems theory, the study of complex systems in science, nature, and society , and psychotherapy informed the development of NLP.
In particular, Gregory Bateson, an anthropologist with an interest in linguistics, systems theory, communications theory, and psychotherapy, provided a strong influence. Over the last 30 years, others have developed and contributed new models using the NLP modelling capabilities evolving in the field and extended thinking in NLP. The quest to study human excellence continues. In its very early days NLP was used primarily in personal development and therapy, Before long it began to be used in a much broader range of situations, including business.
They have preconceived ideas from things that they have heard — or indeed they may have just had a bad experience of working with an unskilled or badly trained practitioner. Well, everyone is entitled to have their own map of the world I talk more about maps of the world in Chapter 3. Try it out for yourself and then draw your own conclusions. Everyone is entitled to their own map of the world — including you!
NLP is now applied in counselling, education, parenting, health, personal development, coaching, voluntary service, sport, and, not least, in business. New discoveries, new models, and new ways of thinking are continually emerging from the many people whose talents NLP has unleashed. Business people now widely use NLP. Forward-thinking organisations embrace NLP because they benefit from its positive effects on individuals, teams, and overall business performance.
As you read this book you discover many ways to apply NLP to business, whether you wish to: Noticing and understanding how you habitually think and behave. Paying close attention to others and using what you observe and hear to step into their worlds. Aspiring to make changes and achieve all that you desire. Your journey through NLP is a voyage of discovery. With this book — and perhaps other books, workshops, and online resources — you can sail through the wide variety of valuable tools, techniques, and models on offer.
In this book, I introduce many aspects of NLP thinking and approaches that are employed successfully in business. Use as much or as little of this information as you please. I suggest you prioritise and use those parts of NLP that appeal to you most. The book does not deal with NLP as therapy. It has been an effective tool for curing phobias, overcoming post-traumatic stress disorder, and responding to anxiety and other major issues that affect health and happiness.
The following sections address key benefits of including NLP tools and techniques in your business life: Enhancing interpersonal effectiveness Modern-day business success demands not only good interpersonal skills but also exceptional powers to influence and persuade. The need for communication pervades all business activities: People need to work together, cooperate, negotiate, influence, inspire, and motivate others to get the job done. Good customer service is critical to keeping competitive advantage.
Getting your message across effectively to prospective downloaders and managing communication through broadcast and online media are constant challenges. Communicating with and influencing stakeholders, including shareholders, financiers, community groups, and others, is extremely important. Good supplier relationships are also critical for success.
From this initial research, they developed models — representations of what excellent influencers were doing — that generate both personal change and highly influential communications. The models for greater interpersonal influence appear largely in Parts II and III of this book and cover the key themes of: Understanding differences between you and others The journey to becoming an exceptional communicator starts with discovering and understanding your own patterns of thinking.
These patterns drive the way you feel, act, and react. To find out more about the unconscious mind and its filtering process, head to Chapter 4. Right now you may not be aware of many of your habitual ways of thinking, evaluating, and making decisions. But your unconscious mind is steering you. Find out how to identify your patterns from the language you use and the things you do in Chapters 5 and 7. Guess what? As you can read in Chapter 3, NLP adopts the principle that all people have different maps of the world.
Even when two people share an experience, they notice different things, have different responses, and store different memories. You can then adapt the way you talk to people so that you make perfect sense in their maps of the world! Becoming more flexible in how you communicate is the key to developing exceptional influencing skills.
Turn to Chapters 4, 5, and 7 to find out how to use words and phrases so that someone whose patterns are dissimilar to yours can understand and respond.
You may be amazed by what you can achieve with some subtle shifts in your language. Using rapport Rapport is that natural connection between people when all conversation seems to be effortless. Discussions flow easily and everyone has a sense of respect and underlying trust. Achieving Business Excellence with NLP You no doubt have some colleagues with whom you simply seem to get along well, and business conversations are just plain easy.
These people are probably most like you in terms of their patterns, and rapport happens naturally. With others at work, this kind of rapport is much harder to find. Thanks to the modelling work of NLP pioneers, you can create good rapport in situations where it previously seemed difficult, and influence more effectively. Find out all about rapport in Chapter 6, including how to use body language and words to attain it.
Managing your emotions Humans are highly emotional beings. Powerful feelings are wonderful when they work for you. In business, many emotional states can be useful: Anger, anxiety, frustration, demotivation, and stress are some of the states I come across in business people, none of which supports best performance.
You may well have worked hard to control your emotions at times. Trying to manage or suppress a strong feeling is often a battle. Yet having the capacity to choose how you feel, rather than have your feelings control your reactions and behaviour, is essential for success in: When you opt to modify your emotional response to a difficult situation, you can alter how you act and react and get a far more positive outcome. Chapters 8 and 9 hold an array of approaches to changing your emotional responses to get the results you want.
You can also use these techniques to coach others to change their emotional states when doing so is beneficial to them. The Difference That Makes the Difference Leading peak performance For business excellence, you need to get yourself and others working most effectively.
This is a leadership job. As you communicate more effectively with yourself and others, you can influence and lead excellence to achieve business success. Leading yourself Creating the life you want, including the kind of work and career that you desire, starts with self-leadership.
Leading yourself is about taking charge of your working life to get where you want to go. When you lead yourself well, you: Businesses depend on people. People need to be persuaded, motivated, and enthused to back new ideas and put their best into their jobs. Coaching others Coaching others to improve performance is considered increasingly important in business these days.
The days of managers telling staff what to do, rather than coaching them to develop skills, may well be limited. Many business leaders believe that NLP offers the most powerful coaching tool kit available today. Throughout this book you can discover insights and techniques for improved communication, as well as tools for personal change.
All of these, including the specialist coaching models I present in Chapter 12, provide a wide array of approaches to incorporate in your coaching. Giving feedback If performance improvement is important to you, then giving and receiving quality feedback is essential. In many organisations, feedback is still sparse and too infrequent.
Feedback is all too often used only when bad news needs to be delivered, while praise and encouragement for a job well done are often overlooked. The Difference That Makes the Difference Handling difficult relationships Most people find certain situations or individuals at work challenging to handle and seriously detrimental to progress. To get the best business performance, people need to be able to work well together and overcome difficulties and differences.
The NLP models of master communicators identify what those with exceptional influencing skills do to change such relationships positively, and you can use their techniques to influence others. Explore how to gain new insights into difficult relationships and build your flexibility to get the results you want in Chapter Improving business results Although the early NLP models were based on the study of individual excellence, they apply equally well to achieving great results across a business.
If you want to maximise business performance, this book offers many NLP tools that can serve you well. Creating vision, values, and goals All businesses have goals. Some have a vision. All have values, although they may not be the ones they say they have! Much the same can be said for the values.
Applying NLP to the process of crafting vision, values, and goals brings a whole new perspective. When a sensory description brings vision, values, and goals to life, people start to understand, anticipate, and align with them. To find out how to develop a compelling vision, meaningful values, and inspiring goals, look up Chapter This kind of goal is far more motivating to people within a business than is a brief description of financial targets.
See a Problem?
Business leaders frequently find major change difficult. Much of NLP has been modelled from successful personal transformation. These models, when used to support organisational change — which of course depends largely on individual change — are equally powerful.
Using NLP to create change within a business involves: The NLP logical levels model more on this in Chapter 15 determines the kind of changes individuals should make in order to achieve their goal. Changing the right things is the difference that makes the difference. Modelling best performance Modelling is the essence of NLP. Understanding how you or someone else intuitively does something exceptionally well is a valuable skill in business. You can model exceptional performers in any discipline to determine precisely what they do that gets great results.
You can then transfer this model to other people and other areas. Modelling is a very different approach to attempting to improve performance through standard skills training. Modelling identifies subtle thinking and behavioural processes that separate average and exceptional performances.
If you want to raise standards and do even more things well, find out how in Chapter Or does this way of thinking about whether you get what you want make little sense to you? Herein lies some of the essence of NLP: Noticing how you think about things. Being aware of how you use language to express your thoughts. Paying attention to how others think. And making changes as a result to reach your goals.
Take a moment to consider the title of this chapter: Overcoming the barriers to success.
Except the phrase in the world of NLP is more than just a throwaway. It gives lot of clues about how the person who said it is thinking. Consider what you can assume, or presuppose, from this title. You can assume that success is possible. Barriers exist. The barriers are probably metaphorical rather than literal. You can overcome them. Getting success involves overcoming barriers, which suggests that barriers are a problem. Other unconscious thought processes may be wrapped up in this statement as well, although you may not be able quite to pinpoint them.
For example, you may be curious to know: Success at what? How big are the barriers? How many barriers exist? The Difference That Makes the Difference Paying attention to language and thought processes, being curious, and asking questions are all fundamental aspects of using NLP. In this chapter, you find out more about NLP tools and how to use them to help you overcome barriers to success in your work place.
Working with NLP at Work Choosing to use NLP to support you in getting the success you want in your working life may be the best decision you ever made. You really can overcome barriers, achieve exciting things, and realise your potential.
NLP gives you a heap of wonderful tools and techniques. How well they work is up to you! NLP does require you to do some things that you may not be doing currently. These are summarised in the four pillars of NPL,which, are: I emphasise the importance of goals, or outcomes many times in this book. Establishing an outcome, is all about knowing exactly what you want, in any situation.
After you establish outcomes you stop thinking about the problems you no longer want or need to overcome and focus on the future. Paying close attention to the world around you with all your senses — sight, touch, hearing, as well as taste and smell — is a critical part of using NLP well.
As you develop your sensory awareness, you find out much more about how you and others act and react, and have the opportunity to make productive change. Everything you discover in this book gives you more options in how you think, what you say, and what you do.
Keep on changing what you do until you get what you want, and remember: For that you need quality relationships built on trust, mutual respect, and responsiveness — all of which indicate great rapport, the connection between two people that enables good communication. As you find ways to create and deepen rapport with others, you can discover even more success. Chapter 2: But new approaches and skills rarely do. NLP can support you to reach for your elusive goals — things you want but somehow never achieve.
Many organisations consider problem solving an important competence. The only problem with problem solving is that you tend to think long and hard about the problem, and therefore use the same thinking that created the problem in the first place.
What do I mean by this? Think of a scenario where two people get made redundant. Each has a different response: Response 1: I hate having nothing to do. I need to get work before the money runs out. Both of these people have been made redundant, but which one of them experiences redundancy as a problem? Focusing on desired outcomes An outcome is the NLP word for a goal or something you want.
Figure illustrates the way to separate a problem from an outcome. By moving away from where you are now, your present state, you can move towards where you want to be, your desired state. Figure Moving from problem to outcome. Now Future Present state Desired state Problem Outcome You find out all about how to define your outcomes to ensure success in Chapter John, a regional manager for a retail pharmacy chain, regularly hired temporary pharmacists.
John spent much of his time solving this problem from week-to-week. When John stopped grappling with the problem and set an outcome — a reliable group of pharmacists to provide weekly cover, which were easy to organise — his Chapter 2: Overcoming the Barriers to Success thinking, and behaviour, changed.
He then had guaranteed, reliable cover for his ten pharmacies at the same financial cost, and gained over eight hours back a week for himself to do his job more effectively. What do you see? What do you hear? What do you smell? What do you pay attention to? And even more importantly: What do you not see and hear?
NLP offers several techniques to expand your awareness of the physical world you inhabit and your inner world. Celebrating your senses You have five senses: With a little effort, you can use your senses to collect more helpful information for your conscious mind. Discover how to get more from your senses in Chapter 5. You also use your senses when you create or recreate things in your mind. So your memories and your thoughts are all formed with your senses. The Difference That Makes the Difference As you read about NLP, you realise the importance of having your senses on full alert and developing high sensory awareness of yourself and others.
How much more can you discover the next time you do that regular journey? You may be surprised that others can predict what you think, say, and do!
But you too can use your awareness of your patterns to achieve success. Simply being aware of your patterns helps you to spot those times when habitual thinking and responses are actually less than helpful and become a barrier to your success. NLP requires you to take notice of yourself and pay attention to: Getting to understanding your own thinking is a common theme in this book.
Start with Chapters 5 and 7 to identify some of your patterns. Understanding how others tick To be truly successful in business, you have to work well with others. Understanding what makes other people tick can make all the difference. Overcoming the Barriers to Success 29 Curiosity is crucial. When you start to be curious about other people and what leads them to speak and act as they do, you can be far more understanding and flexible when working with them.
Recognising choices A while ago I received a call from my friend Alison. She wanted to cancel our planned evening out.
This was the choice I opted for. I was pretty fed up too — I had been looking forward to seeing her and was disappointed to be let down yet again. For instance, I could sympathise with Alison and forget about my own needs for a good night out again. A week later I heard from her. Alison was very excited. We agreed to meet the next evening — and we did! What work you do, where you live, who you love, and who you live with.
So how come you seem to have no choice about a whole range of small things? Think about the everyday situations where you may think you have no or little choice: Well, not yet anyway! NLP tools can help you build more flexibility into the way you go through life. Right now, your unconscious mind is running its habitual patterns: Your response is almost instant, as if your mind is programmed to respond in a particular way to a certain stimulus.
With NLP you develop the skill to change your habitual response. You extend the time between the stimulus and the response long enough to consider and evaluate more options.
Instead, the process becomes more like Figure shows. Programmed stimulus— response. Stimulus Response Chapter 2: Building choice into stimulus— response. Response Choice Response Choice With more choices you have flexibility. You can try something new. Discover many ways in which to think and act more flexibly throughout this book.
In short, a good work relationship is having rapport. For much more on rapport, see Chapter 6. Other people are often some of the barriers to your success. Not usually because they deliberately want to get in your way — although you may come across someone who appears directly obstructive from time to time. Other people unwittingly stop you achieving your goals for reasons including: Other people can have goals that conflict with yours. For example, you want extra budget to hire an additional person, but your boss wants to under spend budget to show his management capabilities and get promoted.
Other people can believe in, or value, things differently to you more on beliefs and values in Chapter 4 , For example, you need cooperation from a colleague to sell into a new market. You think in different ways and therefore talk and act very differently, so you never seem to get agreement turn to Chapter 4 to explore this further.
For example, you want to make some improvements and discuss all the benefits of change with colleagues. By being able to work well with people and get them on your side, your path to success becomes much smoother. Benefiting from NLP in the Work Place NLP is full of useful, easy to grasp approaches and tools with which you can make changes, influence more effectively and achieve much more.
With your newfound understanding of yourself and others, you can also help your colleagues to raise their game too. I certainly do. The difference between these people, as the process of NLP modelling discovers see Chapter 17 , is that people experience time in different ways, or patterns. In NLP, this is known as in-time. These people are said to be through-time.
As Figure shows, a person with an in-time pattern tends to see her future straight ahead and her past directly behind her. A person with a through-time pattern views her past and present as a continuum in front of her.
In-time and through-time are just patterns. Neither is right or wrong, better or worse. But both patterns can profoundly affect how someone appears to manage her day-to-day schedule. With the new perspective of in-time and through-time patterns, your reaction to someone delaying you or abruptly leaving you can be very different.
Start to tune your sensory awareness by noticing people operating in-time and through-time patterns. Future Past Present Figure In-time and throughtime perspectives. The Difference That Makes the Difference See Chapter 7 to explore other patterns that come into play in the work place.
Transforming performance Getting the best out of people — including yourself — in an organisation has many benefits, not just better-quality work and results. Getting the best out of yourself at work and transforming your own performance can help you overcome many of your personal barriers to success.
These transformations can be in the smallest things yet still have really useful results. Whether you just want to manage your e-mails better or achieve a major promotion, using the NLP tools in this book you can change the way you work until you get the outcomes you desire. Taking charge NLP is all about taking charge of your thinking — finding out about your own thinking patterns and noticing when they become barriers to your success.
This notion is a revelation to many people when they think about work. People increasingly experience not simply job changes but career changes throughout their working lives, some by choice, others not. With the decline of certain industries and geographical shifts of manufacturing bases with increasing globalisation, employees these days must have greater flexibility. Yet still people are often quite passive about their career.
Maybe you believe: Your boss or other key people at work may not be paying quite as much attention to your contribution as you want them to. The preceding beliefs also contain some particularly problematic words — they, should, need to, and must. I examine these words and others in Chapter 12 and introduce you to ways in which you can challenge these beliefs.
Are you taking charge of your own working life and achievements, or are you giving away that power to others?
Ask yourself the following questions: Answering yes to any or all! NLP gives you all the help you need.
Maintaining integrity NLP includes many tools and techniques to help you boost your communications skills. After all, if you can influence, persuade or inspire people more effectively you are far more likely to get what you want. People new to NLP sometimes raise questions about the integrity of this approach. They wonder whether NLP enables people to manipulate others or gain personal advantage at the expense of others. The Difference That Makes the Difference Unblocking the route to job satisfaction Greg, an international marketing director for a consumer goods company, asked me to coach him.
He disliked his job. He was away from home far more than he wanted, was challenged by attempting to meet the needs of nine different business leaders in many different countries, and had little job satisfaction.
He hoped I could help him enjoy this job more. I coached Greg to find out what he really wanted instead of a job he disliked. Deep down Greg really desired work that meant more to him, He wanted to work for a charity, and make a contribution to the community. The kind of work he could feel proud of. However, Greg had a family and a mortgage and lived well. He just needed to find a way to get through each working days.
Using NLP tools to help Greg get more insights and understandings, and to increase his choices, I coached Greg through some key changes in his thinking.
As a result he worked with his wife to identify how they could reduce their financial outgoings. He discovered that she was keen to return to work and earn an income again. And he found out that there were several charities looking for skills just like his in salaried positions.
Eight months later Greg had made the move, he worked in a job he loved, had modified a somewhat extravagant lifestyle, and never looked back! If you have the intention to get ahead by acting without integrity towards others, then you probably do that whether you use NLP or not.
Getting the full benefit from living with these principles requires you to assume, or presuppose, that each principle is true. Flexibility is important when you try the NLP principles on for size.
However, what is true is that these NLP principles have been really useful to many people, in and outside of the workplace. You discuss issues, analyse problems, set objectives, and agree the next steps. Some time later, you have another meeting. Additionally, someone else has done something quite different to what you agreed. The meeting ends, but in a subsequent meeting the cycle continues, with people not following through or doing something different to what they agreed.
Sound familiar? The map is not the territory. In this expression, the word territory represents reality, what exists and what actually takes place.
The map is just a representation, such as a picture or a model, of that reality. This principle explains that what exists — and how you experience it — are two different things. For example: Every person has a different perception of reality, their map. Your reality is just that — your reality. As no two minds are identical, no one else shares that reality exactly.
Given the enormous amount of information bombarding your senses at any one moment, your brain has devised clever ways of filtering out most of this stuff before your system goes into overload and meltdown. See Chapter 4 for more on filters. Everyone has their own unique set of filters, resulting in unique maps. Responding according to your map You know that other people are different to you — some more so than others! Others say what you think is the wrong thing at the wrong time.
Their maps of the world drive their actions. Performance appraisals are an interesting example of these different maps. Say you give three people the same piece of feedback: These three different responses reflect three different maps. They also illustrate another NLP principle: People respond according to their maps. Everyone responds according to their individual map of the world. Keeping this top of mind helps you understand more about people who act in ways that you find unhelpful or unacceptable.
A colleague and I attended a training seminar. She had us doing lots of different exercises to familiarise ourselves with the material. I met some interesting people and discovered a lot of new, useful information. At the end of the day I asked my colleague how the seminar had been for him with bundles of enthusiasm at my good experience. He found the exercises excruciatingly embarrassing and her visual aids incomprehensible.
For him the entire day was a waste of time. Hard to believe we attended the same event! You may wonder or not understand: But rather than trying to figure out why which is usually fruitless , you can instead start to think differently about the things that others do. This shift is part of another NLP principle: Every behaviour has a positive intention.
The Difference That Makes the Difference Satisfying the need to feel confident and secure I ran a team event for a management group of a financial services organisation.
The brief was to get the team working more effectively together, and aligned with the team goals and strategy. Penny, a senior team member, made numerous witty but scathing comments about her peers. At lunch I took Penny aside and shared some feedback. From my perspective her behaviour was at odds with what the group was gathered together to do. I worked with Penny to explore the positive intention behind what she was doing.
She was the newest member of the team, only recently promoted. For example, Penny identified two areas where she herself felt under-skilled and requested training. She worked out who she wanted performance feedback from — her boss, some internal clients, and a couple of peers. When she received their feedback, she was surprised by its positive nature. Ten weeks later I worked with this team again to develop their leadership skills.
The funny but critical comments regarding her team had disappeared. Best of all she still had her sense of humour, and used it to help the whole group have an enjoyable experience of the training. As a result the managers in the team were all talking more openly and the team spirit was much greater.
I then coached Penny to identify other ways to deal with her concerns. She later put these Simply, everything you do, you do for a reason. Humans are continually wanting to achieve something. A behaviour may be good — or quite the opposite — but an underlying positive intention runs through every choice. Often these positive intentions have an emotional element that may not be obvious. However, on closer examination, this child has an intention that is driven from some unconscious emotional desire for love, care, and security all positive concepts.
Instead, it gives you the option to think about the things that people say and do at work that seem destructive, and be curious as to what they hope to achieve by acting in that way. Chapter 3: Notice how you currently think about this behaviour. You might be tempted to label the behaviour — or indeed on the individual. You might use words like critical, negative, lazy, aggressive. Labelling often gets really personal and includes identity-level descriptions, such as when you say out loud or in your head: From that position you may well be able to help him explore other ways of acting that could also achieve his positive intention.
Identifying your positive intention then gives you the choice to look for other ways to meet this need. You may be amazed by the changes you can make!
You may even have experienced them yourself today or in the last week. You stop yourself doing certain things because of fear of failure. What fantastic job did you never apply for because you expected to fail to get the position? Failure becomes a state of mind. With thinking like that, guess what — you may well be right! Eliminating failure A very different way of thinking, encompassed in NLP, can be much more liberating. This NLP principle states: There is no failure, only feedback.
The language of business Organisations have a strong focus on success. Certainly success is assessed by criteria that important stakeholders, such as shareholders, set, or in the case of public bodies, the government of the day. The same is also true of individuals working in organisations. Their performance is similarly measured and judged against budgets and earlier years, and often against the performance of others. In the current climate of change, unless you have truly mystical powers you have little chance of setting and successfully achieving ten-year goals.
Given the economic, technological, and global political changes of the last decade, who can predict what environment you may be operating in in the future? This principle is a very powerful concept. When you consider the results and outcomes of your efforts merely as feedback, you have much more choice about what to do next. Treating the results of your efforts as information, rather than judging them, gives you the chance to adapt and to achieve what you want.
The idea of failure drains energy and motivation — feedback can do the opposite. Next time you have a setback, rather than criticising yourself or labelling yourself or the situation as a failure, ask yourself some questions: From others?
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From other sources? Utilising NLP Principles at Work Taking responsibility for communicating well Getting others to hear, understand, and react to what you say is a big challenge in business, where influence is key and misunderstandings are rife. Adopting the following NLP principle helps you change how you think, what you do, and the results you get: The meaning of the communication is the response it gets.
Moving from failure to feedback to achievement Steve was a sales executive selling computer networking systems to businesses. His manager asked me to spend some time with Steve, who had a good track record in another division, to find out what was happening. Steve explained to me how he worked. Early on, Steve started to feel he was failing.
Eventually, Steve decided he was a failure. By encouraging Steve to focus on his sales figures as merely feedback, I was able to help him separate himself from his sense of failure. He was able to analyse what he did differently in his better-performing months and implement more of these behaviours in his work day. He shadowed a colleague to find out how she worked. He started to make changes in his attitude, style, and approach. The Difference That Makes the Difference Instead, when you think of the response to your message as just feedback or information, you are able to take responsibility for the communication.
Blaming other people for their response is no longer viable. After all, influencing other people is critical to your success at work.
The feedback helps you to be more flexible and try something else until you get the response you desire. Another NLP principle says: You cannot not communicate.
The words humans use form a very small part of communication. Tone of voice and body language often say much mo re than the words people use. Even silence can be communication. See Chapter 5 for more ideas on the numerous ways in which people communicate. He was avoiding her, not responding to messages, and answering emails only when absolutely necessary. By asking more questions and digging further, I heard that Sarah and her boss had had a big disagreement over strategy the previous week.
By not talking to Sarah, the boss was communicating very clearly — if not very professionally — his dislike of conflict and his frustration at the situation. We have many capabilities and the potential to do phenomenal things. In the last 50 years humans put man on the moon, combined gramophones and cameras into handkerchief-sized mobile phones, and created truly global businesses. Can you think of something you want to do?
Maybe you want to: Do you believe you can do it? Well, others have done all these things, so why not you? Another powerful principle behind NLP says: People have all the resources they need. Think about this principle within the context of your job. However, you do have the resources to discover and develop new resources. And you have the resources to find good external resources. So someone running his own small business, for example, may not easily acquire the skills of financial management, but he can still find and use a good accountant.
When I went on my first skiing holiday at the age of 35, I thought it would also be my last. Neither cold nor exercise was my thing, and potential limb-breaking activity was a real no-no.
Despite all that, I ended up on a snowy mountain like an over-dressed, over-mature Bambi — and I had the time of my life. However, to my astonishment, I did have the resources to overcome my fears just enough , to pay for some expert tuition in ski school, and to put my body into positions never before imagined.
Building Flexibility to Make Changes You may know the story of the English speaker on an overseas trip. Unable to speak the local language, he continues to repeat the same English phrase — loudly — in the hope of being understood. I thought it was a parody until I started travelling and witnessed it for myself! The reaction of the locals? They just keep on looking bemused and shrugging their shoulders. The Difference That Makes the Difference Being flexible is not about compromise or giving in to others.
Rather, flexibility comes from having a number of alternatives to how you approach an activity or conversation, in order to make sure you get the best possible outcome. Some years ago there was a dreadful storm in the south of England, causing unprecedented damage and uprooting millions of trees. A colleague and I both lived in the same part of town and both wanted to attend an important meeting that day.
My colleague found trees blocking her route to work and turned around and drove home. I encountered the same obstacles, turned around and drove to a train station on the one route that had remained in operation and headed towards the location of our office. After a train ride and minute walk I arrived for the meeting and achieved all I wanted to do.
Dawn takes on everything people ask of her. She inevitably ends up with too much to do. So she does what she always does: Repetitive, unproductive behaviour occurs in workplaces all over.
For example, I work frequently with companies where structured weekly or monthly meetings are the norm — yet for many they serve no useful purpose. What these organisations — perhaps you — need comes from another NLP principle: This notion seems so simple, so obvious — yet this is so often not what people do. The key is flexibility. When others are involved, as they inevitably are in business, being more flexible than the other people gives you the best possible chance of getting what you want.
This is summarised in the NLP principle that says: In any system, the person with the most flexibility controls the system. This principle does not intend to suggest that you control others, and there are no guarantees that you can control what happens. Rather, having a range of choices in how you try to achieve your outcome sure gives you a good prospect of doing so.
It may sound technical, describing some complex computing or engineering work. Actually, a system is just something that only exists as a result of the interaction of various things. For instance, the natural environment is a system. So is your body, your business and your family. Each is made up of various parts that interconnect and work tog ether in some way. You can think of your working relationships as systems. You have many ways to behave more flexibly in order to get the result you want through negotiation with a colleague.
In Part II of this book, I explore a whole range of new ideas. Some initial ways to act with great flexibility include: Can you see a way to make it work? For instance, if this is something that you are very excited about, slow down, breathe deeply and speak more calmly and assertively than you naturally would. Illustrate and emphasise your point of view rather than just using words Choosing to have choices Choice is a critical aspect of flexibility and this NLP principle sums it up: Choice is better than no choice.
Business people tell me quite frequently that they have to stay in their current job or career, for reasons such as: Well, recalling them was for someone with a memory like mine! Your desk, wallet, bathroom mirror, or car dashboard are all good places to post this list. In fact, feel free to use this sidebar as your personal copy of the principles. They think they have only one choice — and one choice is no choice at all.
When they start to think more broadly, they may find that they have many more choices than they originally imagined: Most people can download in to some more than others. For example, trying to fathom the positive intention of the guy who snatches your bag on the way to work challenges the best of us. The choice is yours. However, one of the pillars of NLP is behavioural flexibility, and therein lies the challenge.
So, test the NLP principles in this chapter for yourself. You may need to consciously remind yourself of the NLP principles for a while before thinking this way becomes second nature. Start with those that appeal to you the most.
After all, there is no hierarchy of importance in them. Which you work with first, or most, is up to you. For example, if the idea that everyone has a different map of the world, or perception of reality, is a new and interesting way of thinking for you, keep that top of mind. Next time you notice someone responding to a situation in a very different way to how you would, remember that person has a different way of thinking to you, an alternative map. How does it change how you think and feel about that person and their behaviour?
I also delve into how to manage emotional states and motivate others — and yourself! Being good at what you do almost always includes being able to relate to other people well, irrespective of your other abilities and skills.
Good leaders use strong communication skills to persuade, inform, inspire, motivate, give feedback to, and engage others. Effective team members are those who can negotiate, collaborate, and get along with others to progress towards team goals. NLP founders John Grinder and Richard Bandler discovered that great communicators all had a number of things in common: Winning People Over Communication involves a minimum of two people interacting with each other.
People interact through a variety of channels and in many different ways — face to face, on the phone, through dancing, e-mails, letters, touch, and more.
As I described in Chapter 2, there are many things which you may not currently be noticing. Letters, face-to-face meetings, telephone calls, and faxes all still happen. Yet so many more channels bombard workers today as new communications continue to be introduced, including SMS messaging, mobile phones, video-conferencing, and so on.
Even if you sit behind a computer most of the day, you probably spend a huge amount of time using this piece of hardware to communicate with others. Surprisingly, only 7 per cent of what people respond to comes from spoken words. Chapter 4: Communicating the full message. Chapter 5 explores the roles of body language and tone further. A humorously intended comment in an e-mail, written with a smile on your face, may not be received with humour by your reader.
Face to face, the recipient can see your smile and hopefully understands your joke. Focusing on people power As the western world continues to shift industry emphasis away from manufacturing towards service-, retail- and leisure-based businesses, polished communication skills become increasingly important.
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The focus of business is less and less on making things and more and more on interacting with a customer, supplier, business partner or the community. Of similar importance is communicating within and across an organisation, whether a company, a public body or a not-for-profit organisation. The Oxford English Dictionary includes people in its definitions of these two modern workplaces: An organised body of people with a particular purpose, for example, a business. A number of people gathered together.
In my experience, the biggest barriers to success in organisations are misunderstandings, difficult relationships, and blaming.
All these are peoplecentred issues. Building Working Relationships That Work When I work with groups that have open communication, that give people the chance to contribute and influence, and that motivate and support one another, good things happen.I emphasise the importance of goals, or outcomes many times in this book.
She specialises in developing leadership skills and improving team work to maximise performance. Giving feedback If performance improvement is important to you, then giving and receiving quality feedback is essential.
See Chapter 5 for more ideas on the numerous ways in which people communicate. NLP is now applied in counselling, education, parenting, health, personal development, coaching, voluntary service, sport, and, not least, in business. Feedback is all too often used only when bad news needs to be delivered, while praise and encouragement for a job well done are often overlooked. These people are probably most like you in terms of their patterns, and rapport happens naturally.
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